FAQs
Shipping & Delivery
Q: How long does delivery take?
A: We ship nationwide via [courier name, e.g., The Courier Guy].
· Major cities (JHB, CPT, DBN): 2–4 business days
· Regional areas: 4–7 business days
· You'll receive a tracking number via email once your order ships.
Q: How much does shipping cost?
A: A flat rate of R80 applies to all orders. Free shipping on orders over R500.
Q: Do you ship to PO Boxes?
A: Unfortunately, we only ship to physical addresses for delivery purposes.
Returns and Refunds
Q: What is your return policy?
A: We want you to love your purchase. If you're not completely satisfied, please contact us within 7 days of receiving your order. Products must be unopened and unused for a return.
Q: Can I return a product if it doesn't work for me?
A: Intimate wellness is personal. If a product doesn't suit you, reach out to us—we'll do our best to assist. Please note that for hygiene reasons, we can only accept returns on unopened items.
Product Questions
Q: Are your products safe for sensitive skin?
A: Yes! Our products are formulated with gentle, carefully selected ingredients and are pH-balanced for intimate care. Always patch-test first if you have known sensitivities.
Q: How long do your products last?
A: Each product has a shelf life of 12 months from the date of manufacture. Expiry dates are clearly printed on the packaging.
Q: Are your products cruelty-free?
A: Yes—we never test on animals.
Q: Do you have a scented and unscented option?
A: Yes, we offer both! Our unscented Intimate Wash is perfect for those who prefer fragrance-free care.
Order Questions
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us within 2 hours of placing it. Once dispatched, we can't make changes.
Q: How do I track my order?
A: A tracking link will be sent to your email once your order is shipped.
Still have questions?
WhatsApp us at +27 63 531 6889—we reply within 24 hours!